A few months ago, Pizza Hut introduced their “chocolate dunkers”, a new dessert. We got them, and they’re great! In fact, we’ve had them a few times over the past couple weeks.
Tonight we ordered them again, but they pulled a Krispy Kreme on us — “sorry, but we’re all out of those”. It’s not as bad as the Krispy Kreme situation (that would be like Pizza Hut running out of pizza), but it was still pretty lame.
However, Pizza Hut stepped up and I have to give them credit. Here’s what they did:
- We ordered online, and they called almost immediately to explain the situation.
- They quickly offered to replace the dunkers with cinnamon breadsticks.
- They gave us about 10% off for our trouble.
The food arrived quickly, at the lower price, and the cinnamon sticks were pretty good. I’m still a bit disappointed that they weren’t prepared enough for this, but I commend them for fixing the situation quickly.
Next time you order from Pizza Hut, get the chocolate dunkers — if you can. 
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