Sometimes little things can make a big difference. It was time to get an oil change and tire rotation before our trip to Michigan later this week, so I looked the little decal in the corner of my windshield, got the local Goodyear number, called them up and came in.
The experience was great . They quoted me a price, promised a time, called when it was ready and gave me the quoted price. Nothing spectacular, but very solid.
However, look at the new sticker in my window:
I don’t know what “Kendall” is, but I don’t see my Goodyear phone number up there anymore. Next time I’ll need to look it up and call. The problem with Goodyear is that there are a ton of them and they all have their own name. I just want the one near me — I don’t give a rip whose name is on the door. It was very handy to have it right there in my car when I thought about it on my lunch hour yesterday, so that will be more of a hassle next time.
I realize this isn’t a big deal, but it just seems poorly thought-out. Some manager probably got a pat on the back for saving the company $1.63/year by not printing those themselves and just using the ones from a vendor. Lazy…
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