My wife and I are fans of Tim McGraw; we’ve seen him in concert a few times, and we’ll likely see him again in the future. However, his “fan club” is such a disaster that I had to share this here.
We joined his fan club earlier this year because we knew he was coming to Atlanta and we know that fan clubs get early access to tickets. I kept an eye on my inbox, and got all kinds of stuff from them — “tickets now available in Nashville!”, and Seattle, and Miami, etc. I thought it was silly that they were sending me that junk, since they know where I live, but it’s not a big deal.
Later, my wife happened to hear on the radio that the station was having a pre-sale starting the next day. What about the fan club presale? Yeah, it started a few days prior. Of all of the emails I got, that wasn’t one of them…
Waste of Time
So the fan club was a waste of time. Perhaps the email got lost, marked as spam, etc, but I still wanted to leave the club. No need for it anymore. This proved to be interesting.
Contact form?
First I tried their contact form. You can fill it out, but it doesn’t actually submit properly. It just takes you to a blank page.
Twitter?
The link on their home page to their Twitter account doesn’t work. Fortunately, their MySpace account is still humming along…
E-mail?
I tried replying to one of their newsletters, but I never heard back.
Unsubscribe
Ok, since I obviously can’t contact, I figured I’d just use the unsubscribe using the link at the bottom of the email. Ok. Click the link, enter my email address in the box, get an “unsubscribe verification” in my email. I clicked the link in there to verify my unsubscription and got a 404 error. Wow!
This isn’t new
All of this happened back in early March — more than three months ago — and it’s all still broken. The contact form is still broken, Twitter link is still broken and I just tried to unsubscribe again and got the same issue.
Tim is a great performer, but his fan club is such a huge mess.
Pay Attention
Always remember to pay close attention to your site. None of these issues were intentional (except for failing to respond to my email), and they simply became issues over time. Since the management of the site isn’t likely to be using the contact form or trying to unsubscribe from the emails, they don’t know the problems exist.
I’ve been guilty of this in the past as well; a feature on a site of mine will go down, and I’ll be unaware of it for a few days until a member lets me know about it. Now I try to spend more time going through things and making sure everything is running smoothly.
Have you ever been “trapped” by a site like this, with no good way to contact them or unsubscribe?
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some website called joymax online keeps emailing me their game newsletter. its from a foreign country, and in a foreign language, but there is no working unsubscribe that i can find. i just make a filter to mark it as read and archive it.
I am a member too !
I have never missed a concert, recently I went to Concert Aug 4,2011 Albuquerque, NM. I bought 140.00 worth of merchandise. The most expensive shirt that I bought 40.00 was full of holes all down the front. Contacted them and basically told to bad so sad! I work hard for my money, and love everything I bought but obviously they care nothing about the fans!
Interesting. It’s a shame that the tech support is crap, representing such a talented guy like that. I play drums in a Tim McGraw tribute act in Michigan, and our “Tim” is a big fan as well, wonder if he’s ever run into this issue?
The exact same thing is happening to me from the Tim Mcgraw site. I joined the fan club around March also. I joined so I could get early access to tickets & the same thing happened to me. No word on early access…nothing! I didn’t even end up getting tickets because by the time they were available…it was almost sold out! I was furious that I was a member of the fan club and would have had to sit in the nose bleeds. So, like you, I have tried since March to cancel my membership with no success. I do not want to be charged another $22 for membership to a fan club that does not even work! If you find out how to cancel…please let me know.
Did anyone ever figure out how to cancel? Every time i receive an email from Tim, I try to unsubscribe and haven’t had any luck for the past two years using the steps they have indicated. Have finally marked his emails as “spam” and hope that stops them.
Jodi — I do the same: “mark as spam”. I have very little patience for newsletters that don’t have a one-click opt-out.
hi there
i emailed mcgrawfan@musictoday.com and got them to take off me off their newsletter list…so hopefully that works!
Recently you requested assistance from our email support center. Below is a summary of your request and our response.
Subject
fan club
Discussion Thread
Response Via Email (Amy) 01/24/2012 11:44 AM
Greetings Jodi,
We’re sorry to lose you as a mcgrawfan.com subscriber.
You have been successfully removed from the newsletter list.
You can re-subscribe at any time by visiting the following link:
https://signup.mcgrawfan.com/?module=NewsletterSignup
Cheers,
mcgrawfan.com Member Support
I have also been trying for two years to cancel his membership. No link on his fan site works–except the one that links you to his merchandise page (how convenient). He is a total scam. All he cares about is making money–certainly not his fans. I refuse to pay for another year after this one. I’ve sent emails to the only contact information I can come up with and if they don’t respond this year, I will report them to a consumer protection agency for running a scam with no way out and no information on the site as to how to keep being charged for NOTHING!
The link for his twitter account is as follows: http://twitter.com/#!/thetimmcgraw
not sure what to do or where to go but i bought a kids book that Tim wrote. Got the book for my daughter. Its called My Little Girl.
how would i go about trying to get him to autograph it