I have Verizon Wireless for my cell phone and I’m reasonably happy with them. However, they seem to be having a very hard time figuring out what their rates are.
First was the very amusing story of George Vaccaro, who couldn’t convince Verizon that $0.02 and $0.0002 were actually different numbers.
Now we have a guy that called Verizon 56 times and asked them two simple questions regarding their rates:
1 — What is the data overage rates for the basic 10MB data package for $29.99?
2 — If you get the Core Choice 450 minutes package with unlimited data, what is the data roaming rate in Canada?
Of the 56 reps he talked to, only one quoted the correct price for both rates and he received a total of 22 unique responses.
Check out the video below for the whole story: