I’ve blogged about TGI Fridays before, but felt it was time for another post.
We went to TGIF a few days ago and we were disappointed greatly. The food was fine, the service was decent, but one little thing got to me. The dang plastic fork issue!
I cannot understand why no restaurant can think to bring proper silverware with kids meals. Most restaurants have rather large, heavy silverware (which is nice), but it’s totally impractical for a three-year-old to use. They have meals for little kids, but no silverware. I mentioned this to the manager at Houlihan’s when he around by on his “how are you enjoying your meal?” rounds. When I told him, I got the generic “we’ll look into it” reply.
What we usually do is just ask that our server get a plastic fork from the restuarant’s “to go” area. Most restaurants have that, so it’s not a big deal. We usually have to ask two or three times, but we get one eventually.
So, when we ordered our food at TGIF we told the guy we’d need a plastic fork. “no problem”. When some random person brought our food out a while later, we told her we’d need a plastic fork. “no problem”. When our server came by a few minutes later, we reminded him we’d need a plastic fork from their “to go” area. “sorry about that – be right back”.
A few minutes pass and he comes back apologizing that they are all out of plastic forks. How does that happen? Doesn’t this really screw up their to-go customers?
I can handle the fact they ran out. It’s poor management, but it happens. However, for something like that they should only be out for a few minutes. Spend 20 minutes of one of their minimum-wage people to run to CVS across the street and get some more plastic silverware to hold them over until their shipment comes in. 20 minutes of a minimum-wage worker is like $2.
The bottom line is what I hear when I add it all up:
“We’re sorry we don’t have any forks. It’s not worth $2 for us to get some for you and the others that might need one. Have her just wield that huge fork around and some of the mac and cheese might find it’s way into her mouth. We might have some next time you’re here.”
I have a word for that – lazy. Very disappointing.