I thought I’d follow-up on the Carmax and HP/Compaq issues from last week
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I called Carmax to see if I could bring the van in before we went out of town again. James wasn’t there, so I left a message for him. I know it was him, because it said something to the effect of “This is James, I can’t come to the phone right now….”. He finally called me about three days later to ask why I hadn’t called or come in yet. When I told him I left a message for him a few days ago, he was baffled. “It must have gone in the company-wide voicemail”. Not only was that bogus, but it still made CarMax look bad. Note: Don’t leave a generic message with them, because apparently it doesn’t get answered. I’m going in tomorrow at 8 to get this fixed, and it’ll only take “an hour – 90 minutes tops”, so we’ll see.
The eBay part showed up just in time, as we were heading out the door for our trip. I slapped it in there and it worked great. I’ve got to give this eBay seller a lot of credit. Not only did he sell me the part cheaper than anywhere else online, he only charged me the normal overnight rate for overnight shipping (like $16 or so). I had another place (lcdpart.com) that wanted $40
for overnight shipping an a part that was about the size and weight of a pencil. Anyhow, big props to Mr. Ascencio and his great help.
The more I think about the garbage HP was spewing to me on the phone, the more upset I get. Wow. Needless to say, I doubt I’ll ever buy an HP again. It’s a shame, because we have a house full of their PCs. Live and learn…
