I’ve talked about empathy on this blog quite a lot, and the idea is simple — it’s the ability to understand and share the feelings of another. I see it as “walking in their shoes”, and trying to see the world from their perspective.
When it comes to business, Simon Sinek has a very simple definition for empathy:
Empathy is being concerned about the human being, not just their output.
We see both sides of that all the time. Some companies push to get a specific output from every shift no matter what, while others work to make sure their employees are well taken care of for long-term health and growth. If you manage people, you can choose whichever one you want.