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The Sunday Summary: Trying too hard, jackets on calendar, and you are one of the richest people in history

October 27, 2024 by greenmellen Leave a Comment

Reading Time: 2 minutes

In an effort to help me keep up with everything I post each week, here is my latest “Sunday Summary” of my posts from the week.

Mon, October 21: Ruining a good thing by trying too hard
“Whoever can be trusted with very little can also be trusted with much, and whoever is dishonest with very little will also be dishonest with much.”

Tue, October 22: Throw a jacket on your calendar
“If your calendar is out of control as a result of this ill-conceived protocol, and you have insufficient white space to do your best work, try throwing a jacket on it. Like when you go to the movies alone and wouldn’t mind a little room around you. One often throws a jacket on the next seat. It’s a purposeful-accidental way of staking the territory.”

Wed, October 23: You’re one of the richest people who ever lived
“If you have a roof over your head and enough time to listen to a podcast, you’re one of the richest people who ever lived, even if you’re in debt.”

Thu, October 24: The Yellow List
“The Yellow List is your solution. It’s a document where you “park” items that you need to discuss later. The name came from the notes icon on the iPhone, where it was born, but also holds the implied meaning as the color of deceleration between Go and Stop. With a robust use of this tool, you can strengthen your impulse control, moderate urgency, and dramatically cut down on unnecessary communication.”

Fri, October 25: I love talking to people about their favorite book
Sometimes when you get people to talk about their very favorite book it can bring some real magic.

Sat, October 26: When preventing the Osborne Effect hurts
How early would you announce a new product like the reMarkable Paper Pro, both to protect yourself from the Osborne Effect but also to let people situate themselves for the device that would be best for them?

I hope you found some value in this. If you ever have questions, ideas, or disagreements regarding anything I write, please don’t hesitate to reach out.

Filed Under: Sunday Summary

When preventing the Osborne Effect hurts

October 26, 2024 by greenmellen Leave a Comment

Reading Time: 2 minutes

Back in 1983, the Osborne Computer was selling relatively well when the founder of the company announced plans for the next version of the machine that would be coming out in the next year or so. The new one would be much better, so people stopped buying the current version and the company went bankrupt before the new one launched.

The lesson learned was to not reveal a follow-up product too early as to avoid hurting sales of the current model. It makes sense, and it’s generally a good thing, but there is still a down side.

reMarkable Paper Pro

A friend of ours just purchased reMarkable 2 tablets for their entire company, as they felt they’d be beneficial for the staff to use. It was a good move, but came just a few weeks before reMarkable surprised everyone by releasing their newest tablet (the reMarkable Paper Pro).

reMarkable kept the new tablet under very tight wraps, and even people who followed them closely had no idea that a new one was coming. This helped keep sales of the reMarkable 2 steady, but it left people (like my friend) feeling kind of bummed that they spent so much money on a batch of products that were outdated so very quickly.

reMarkable clearly learned lessons from Osbourne, but is there a better place in the middle? They protected themselves quite well and kept the older one selling, but did it hurt their reputation? I can see both sides of this, and I’m not sure what I would have done if I was reMarkable.

What would you do? How early would you announce a new product like the reMarkable Paper Pro, both to protect yourself from the Osborne Effect but also to let people situate themselves for the device that would be best for them?

Filed Under: Business, Technology

I love talking to people about their favorite book

October 25, 2024 by greenmellen Leave a Comment

Reading Time: 2 minutes

Depending on when you read this, we’re somewhere around 31 episodes into the Stacking Knowledge podcast and going strong. Every episode features me speaking with a guest about a business/life book that they got something out of, and the conversations have been phenomenal. The wisdom that my guests have brought has been amazing.

In a few cases, though, it’s clear that we’ve touched on something special. In those cases we’re not talking about “a” book that they enjoyed, but rather the book that shaped their life in incredible ways. Three examples come to mind.

The first time this happened was when Brian Marcos and I discussed “Chess Not Checkers”. I could tell things were different because while Brian certainly used some notes from time to time, 90% of his comments came directly out of his head and he knew this book amazingly well. He’d share quotes from the book and then tie them all back to his experiences in leadership. It was awesome.

It happened again a few episodes later with Moira Vetter sharing her thoughts on “The Art of War”. Her copy of the book was very well-worn and tattered, as she’s read it many times. During the show she shared “Instead of reading a book a day, I read the same books over and over trying to go deeper into the content and trying to find new aspects of applying subject matter” and it was undoubtedly true.

Most recently it happened when Justin Smith and I went through “The Ideal Team Player”. The concept of the book is very simple: the ideal team player is humble, hungry and smart. That’s it. However, unpacking those can get quite deep and Justin shared a wealth of information about the differences between them, what happens when a person is just missing one of those three, and he shared detailed example of every situation. Like Brian and Moira, he had some notes with him but the very best stuff came directly from his brain. He’s taught on this book many times, and his deep understanding of it made for some amazing insights.

Every person I’ve interviewed has been fantastic, and I don’t think there’s bad episode that we’ve published. Sometimes, though, when you get people to talk about their very favorite book it can bring some real magic.

What is the most impactful book that you’ve ever read?

Filed Under: Learning

The Yellow List

October 24, 2024 by greenmellen Leave a Comment

Reading Time: < 1 minute

I’ve mentioned before that we use the EOS / Traction model in our agency, and it’s been awesome. There are a lot of great pieces that we’ve implemented from it, but one of my favorites is the concept of the “IDS List” (Identify, Discuss, Solve). In short, it’s a place to leave ideas until a future meeting to avoid interrupting each other constantly as new things pop up.

In reading “A Minute to Think“, author Juliet Funt described the exact same system (with the exact same benefits) but under a different name:

The Yellow List is your solution. It’s a document where you “park” items that you need to discuss later. The name came from the notes icon on the iPhone, where it was born, but also holds the implied meaning as the color of deceleration between Go and Stop. With a robust use of this tool, you can strengthen your impulse control, moderate urgency, and dramatically cut down on unnecessary communication. Technologically agnostic, the Yellow List is used to collect all non– time sensitive questions, ideas, and issues for anyone you connect with frequently. You can keep one list per person or a master list separated by first names. Instead of letting any old thought plop out as it enters your brain, you use the tool to consolidate communications that can wait.

It’s been one of the best things we’ve added to our company in the last decade. It allows us to come up with as many new ideas as we can, know that they’ll be heard, but they won’t be distractions throughout the day.

Whether you call it an “IDS List”, a “Yellow List” or something else entirely, it’s a fantastic simple little tool for your team that can have a huge impact.

Filed Under: Business, Productivity

You’re one of the richest people who ever lived

October 23, 2024 by greenmellen Leave a Comment

Reading Time: 2 minutes

In a recent episode of Guy Kawasaki’s “Remarkable People” podcast, Seth Godin made a bold claim. He simply said:

“If you have a roof over your head and enough time to listen to a podcast, you’re one of the richest people who ever lived, even if you’re in debt.”

It seems a bit zany at first, but he’s absolutely right. It’s easy to think back to the horrible conditions thousands of years ago and how much better things are today, but let’s go more recently to one of the richest Americans of all time: John D. Rockefeller.

Rockefeller had enough money to afford every luxury, but what was that really worth just 100 years ago? He had some amazing homes, but:

  • It could take days (or even weeks) to travel from his New York home to anywhere far away.
  • He may have had air conditioning and semi-reliable heat at home, but most places that he visited (and the vehicles to get there) didn’t.
  • For most of his life there was no radio, much less TV or other entertainment.
  • While traveling, even in a luxury limo, breakdowns were likely and with no mobile phones it could become a pretty big deal.
  • Most food that we enjoy, outside of seasonal staples, would be tough to acquire.
  • Medical and dental care was very painful and dangerous.

The watch on your hand (or on your phone) is far more accurate than anything Rockefeller had. You can go take a hot shower or bath any time you’d like. You’d be lacking some things, like servants, but modern appliances take most of that work out.

Things are not perfect, wealth distribution is currently very problematic, and we all have stress and challenges. However, it’s helpful to remember that we literally have it better than 99% of humans that have ever lived.

Filed Under: Encouragement

Throw a jacket on your calendar

October 22, 2024 by greenmellen Leave a Comment

Reading Time: 2 minutes

Something I’ve tried to do over the years, with marginal success, is to schedule more white space on my calendar. It seems somewhat counter-intuitive (isn’t “white space” the opposite of “scheduling”?), but it’s often the only way to make it happen.

In recently reading Juliet Funt’s book “A Minute to Think“, she had a great comparison to throwing a jacket over a seat to save it. She shares:

“If your calendar is out of control as a result of this ill-conceived protocol, and you have insufficient white space to do your best work, try throwing a jacket on it. Like when you go to the movies alone and wouldn’t mind a little room around you. One often throws a jacket on the next seat. It’s a purposeful-accidental way of staking the territory. If someone asks, “Is this seat available?” of course you move the jacket. But until then, the jacket serves you, increasing your likelihood of comfort in a crowded world.”

The follow-up question that came to mind, and Funt has clearly seen before, is explained here:

“The question in the business world is “What’s the jacket?” If everyone knew and respected the term “white space” already, white space would be the jacket, confidently blocked in bare squares and slices across your happy, relaxed calendar. But until then, you’ll have to find more subtle ways of throwing down a jacket. You can put “strategy time,” “planning time,” “thinking time,” or “creative time”—all of which signal value and boundaries concurrently.”

My calendar is getting more and more “full” with these kinds of things, and it’s quite helpful. As she shared in the first quote, the time can still be used for other purposes if needed, but you’ve given control back to yourself. If someone tries to schedule on my Calendly link, those times will be blocked for me. However, if my team needs me or something more urgent comes up, I can certainly remove the jacket and try to reclaim the white space next time.

Do put any jackets on your calendar? What do you call them?

Filed Under: Business, Productivity

Ruining a good thing by trying too hard

October 21, 2024 by greenmellen Leave a Comment

Reading Time: 2 minutes

I remember back in elementary school we had an assignment to draw a map of a fictional city. I worked hard on mine, and it was great! However, I couldn’t leave well enough alone so I kept adding more and more stuff to it until it was a huge mess. Trying too hard created a worse outcome.

I just saw a similar thing happen with a local car dealership. While some dealers were a disaster to try to work with, some were great and we simply couldn’t come to an agreement. One of those was Cobb County Toyota.

I emailed with a few folks there to try to make a deal, and it didn’t work out. They were prompt, friendly, and helpful, and while I didn’t buy a car from them this time, they left a favorable impression on me. Then they spammed me.

The email just I got was from a mailing list of theirs; it was impersonal, unhelpful, and unrequested. It was spam. In the footer of the email they explained why:

As you likely can see, there are two glaring problems here:

  • I’m on their email list because I “requested information from them“. That’s not a good enough reason.
  • “…we do not monitor replies to it“. In other words “we’re going to spam you with email that you didn’t request, but we don’t have time to listen to your questions about it“. Gross. Car dealers (and banks, often?) tend to be the worst about doing this.

This raises a major problem. This dealership, which I held in relatively high favor, now has me questioning everything. If they’re willing to be a little shady here, what else are they shady about? Misleading pricing? Bogus upsells? I have no idea, but they absolutely no longer deserve the benefit of the doubt.

In the Bible, Jesus said it perfectly in Luke 16:10:

“Whoever can be trusted with very little can also be trusted with much, and whoever is dishonest with very little will also be dishonest with much.”

They were dishonest with very little, so will they also be dishonest with much? As I shared a few days ago, you either have integrity or you don’t, and now we know where they stand. They had a good thing, and then they tried to hard to make even more out of it and it all fell apart.

The little things that you do matter. Always do them right so that these kinds of questions never surface.

Filed Under: Business, Marketing, Trust

The Sunday Summary: Using cash is expensive, AI detectors don’t work, and fake photos have been a problem for a long time

October 20, 2024 by greenmellen Leave a Comment

Reading Time: < 1 minute

In an effort to help me keep up with everything I post each week, here is my latest “Sunday Summary” of my posts from the week.

Mon, October 14: 97% of web pages get zero traffic from Google
“The big platforms, you’re gonna take all of our traffic and that is okay because I can still have influence by being present in the places where people pay attention.”

Tue, October 15: You couldn’t tell who the bosses were
When the bartender was later asked why he made the investment, he replied, “I’ve worked a lot of corporate events over the years, but capital cities was the only company where you couldn’t tell who the bosses were.”

Wed, October 16: Using cash is expensive
– If you pay with cash, it costs you an additional $149 per household over the course of a year.
– If you use a card, you gain $1,133 in extra rewards over the course of a year.

Thu, October 17: AI detectors simply don’t work
If AI could ever be used to distinguish between AI text and human text, that same AI would be able to generate human text. It’s a paradox.

Fri, October 18: Fake photos have been a problem for a long time
There was actually a bill introduced to the Senate in 1912 that was “to prohibit the making, showing or distributing of fraudulent photographs“, but it never got passed.

Sat, October 19: You are or you aren’t
“Yet interestingly, we also found that performance on these attributes does not fall along a spectrum but tends to be binary. Either you’re reliable or you’re not. You have integrity or you don’t.”

I hope you found some value in this. If you ever have questions, ideas, or disagreements regarding anything I write, please don’t hesitate to reach out.

Filed Under: Sunday Summary

You are or you aren’t

October 19, 2024 by greenmellen 2 Comments

Reading Time: < 1 minute

I was recently reading “The Challenger Sale“, and they got to talking about what makes a great sales manager. The book goes into some depth, but this part stood out to me when they were discussing the core attributes of a person (and not their sales skills specifically). From the book:

Yet interestingly, we also found that performance on these attributes does not fall along a spectrum but tends to be binary. Either you’re reliable or you’re not. You have integrity or you don’t.

I initially disagreed, but as I chewed on it I came around. For me, reliability was the easiest to wrap my hands around because I can easily put everyone either the “they’re reliable” or “they’re not reliable” bucket.

Reliable people are awesome. They show up on time for calls, they don’t miss appointments, and I can forget about emails that I send them because I know they’ll be taken care of. No one is perfect, for sure, but the reliable people I know very rarely make mistakes in that arena.

On the other hand, there are people that I need to remind about meetings, and I need to remind myself to follow up on emails that I sent to them.

We can do the same exercise with integrity. There are people that always focus on trying to do the right thing, and those that don’t. It doesn’t always mean they’re bad people, but they aren’t as concerned with always doing the right thing (like putting their shopping cart away or doing small things to take advantage of their clients).

I often try to make things black and white that really belong on a gradient, but there indeed seems to be a lot of black and white with these types of things. Do you agree?

Filed Under: Trust

Fake photos have been a problem for a long time

October 18, 2024 by greenmellen Leave a Comment

Reading Time: 2 minutes

In the past few weeks you’ve probably seen this photo of a little girl holding her puppy during the flooding from Hurricane Helene. You probably also know that it was AI-generated.

This type of thing seems like a growing problem, and it is, but I was surprised to see how far back the problem of fake images goes. A recent post on Techdirt dives into the history of fake photos, going back more than a century! There was actually a bill introduced to the Senate in 1912 that was “to prohibit the making, showing or distributing of fraudulent photographs“, but it never got passed.

Just a year after that bill was proposed, a fake photo of President William Taft went around that showed him riding a Carabao and “it was thought to have been part of an effort to buy goodwill with a nation seeking independence from the United States”.

Photoshop brought editing to the masses, and AI is taking it a step further, but this is not new at all. Passage of the 1912 law would have helped in some ways, but crimes are still crimes. As they point out in the article, attempts to “legislate against fake nude images would be unneeded – those would be illegal already“.

The future of fake photos will get very interesting in the next few years. The image of the girl and her puppy at the top of this post is easy to spot as being AI-generated, but the “easy to spot” will be disappearing very soon as the tools get better. Determining real vs fake will becoming increasingly difficult, and I don’t know how it will be solved, but it was very interesting to me to see just how long this has been a problem.

I encourage you to check out the full article from Techdirt to learn more.

Filed Under: Social Media, Trust

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