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Dream Small

February 28, 2025 by greenmellen Leave a Comment

Reading Time: 2 minutes

I was recently reading about the failure of the Humane AI Pin, and it made me think of Jeff Hilimire’s new book “Dream Small“, which is being released today.

The book is fantastic, and is a very short read (77 pages). It shares how “the smallest of actions can create the largest ripples” and it’s well worth an hour of your time to read it. Here’s a good snippet that showcases the focus of the book, from the middle of a conversation between “Charles” and “Will”:

“One thing that Stanley pointed out to me was that when they helped a nonprofit, no matter the size of the effort or the charity itself, he felt like he was doing purposeful work. He said he tried to get other agencies to do the same, but they’d always start by focusing on how big of an impact they could have, and they’d spin up a committee and make plans, and … it would never happen.” “Interesting,” Will said. “So the fact that they were thinking so big ultimately stalled them from making any progress at all. That’s part of my problem, too.”

Big dreams can be amazing, but it’s often better to start small and build from there.

The Humane AI Pin

The Humane AI Pin had some bold ideas, and that’s essentially what killed it. They tried to replace your phone instead of working with it, but it wasn’t nearly capable enough to do that. As a result, you had a separate device, with a separate phone number, and a separate monthly bill. I appreciate what they were trying to do, as some day there may be a device like this that indeed replaces your phone, but it’s far too early for that. Their bold approach simply wasn’t applicable today.

Humane should have taken the better approach to “dream small”.

The Meta Ray-Ban glasses are a perfect example of this. They’re fantastic glasses with great features, but they work with your phone instead of trying to replace it. When I’m wearing them I get a handy camera, speakers, and AI tools, all working in conjunction with my phone. For this day and age, that’s perfect.

We’ll see what comes in future years for tech, but for today I encourage you to grab a copy of Jeff’s book and appreciate the amazing power in dreaming just a little bit smaller.

Filed Under: Business

Draw attention to the flaws

February 12, 2025 by greenmellen Leave a Comment

Reading Time: < 1 minute

Trust is one of the most valuable assets you can have in a business relationship, and a great way to build trust is by pointing out some of your own flaws. This can happen a few different ways.

First, as I shared a few years ago, is the idea of sharing weaknesses that the audience is already aware of. In that situation, you’ll earn a few trust points without having to give away any new information. From Robert Cialdini’s book “Pre-Suasion“:

“The tactic can be particularly successful when the audience is already aware of the weakness; thus, when a communicator mentions it, little additional damage is done, as no new information is added—except, crucially, that the communicator is an honest individual.”

The other way is to point out flaws that people were otherwise unaware of. In David Ogilvy’s classic book “Confessions of an Advertising Man“, Ogilvy shares this example:

“I always tell prospective clients about the chinks in our armor. I have noticed that when an antique dealer draws my attention to flaws in a piece of furniture, he wins my confidence.”

This is something that I consistently work to do. For example, when people ask about how we measure marketing metrics I share all of the powerful tools that we use and how they work, but I also share how proper attribution is becoming harder to measure. I’m not happy about that, but it’s the state of the world we’re in, and I’m not ashamed to admit that weakness in the system.

Carefully sharing flaws can be a very powerful way to build trust.

Filed Under: Business, Marketing, Trust

Short emails are a good thing

February 5, 2025 by greenmellen Leave a Comment

Reading Time: < 1 minute

There may be rare circumstances where a flowery email is appropriate, but 99% of the time you’re better off just getting to the point. Thanks to AI, many people are writing a short email and then using AI to unnecessarily expand it to make it more “professional”.

On the receiving side, more and more people are using AI to “summarize this email into bullet points”. Its reminds of this comic from Tom Fishburne, which is becoming shockingly accurate.

The end result is wasted effort on both sides, and likely a degree of miscommunication. It’s kind of like using Google Translate to translate from text from English to German, and then translate it back again. It’s likely going to have the same overall sentiment, but some things may get lost in translation.

Don’t be curt with your colleagues, but don’t feel the need to make emails unnecessarily long. Share what you need and move on. Short emails can be a great thing.

Filed Under: Business, Content, Productivity

Asking “how did you find us?” almost never works

January 28, 2025 by greenmellen Leave a Comment

Reading Time: < 1 minute

It’s common in business to ask your customers “how did you find us?”, as it can be very helpful as you work to understand where to put your future marketing spend and effort. The problem is that the answers you get are almost never accurate.

It’s not that people are lying, but they simply can’t accurately tell you what happened. Rand Fishkin at SparkToro recently shared a great video where he laid out the two main problems.

  • If you give people a list of options to choose from, the items at the top of the list (no matter what order they’re in) get picked the most.
  • They did a test where a company put in a fake answer that sounded realistic (“Did you come from this popular Youtuber?”) and a lot of the respondents chose that as the answer, even though it literally couldn’t have been the case.

He goes on to share the bigger problem; you can ask your customers how they found you, but what about the people that don’t know about you? How can you position yourself so that they can find you as well?

There is a similar problem when you dig into keyword research for search engine optimization. You can run reports showing the keywords that people typed in to find your site, and that’s great! The problem is that you really want to know what keywords people are typing in and not finding your site, and that won’t show up on any report.

I encourage you to keep asking your customers “how did you find us?”, as it’ll certainly give you some degree of insight, but just beware that the information you get is unlikely to be very accurate. Check out Rand’s video for more.

Filed Under: Business, Marketing

Jab, Jab, Jab

January 25, 2025 by greenmellen Leave a Comment

Reading Time: 2 minutes

12 years ago, Gary Vaynerchuk wrote an excellent book called “Jab, Jab, Jab, Right Hook“. The idea was pretty simple: your social media content should consist primarily of “jabs”, where you’re sharing value-added content to make life better for your followers, with just the occasional “right hook” thrown in with your call-to-action.

Lately, it seems most people are either all jabs or all right hooks.

All Jabs

All jabs isn’t a bad place to be. If you’re solely providing great content to your followers, you’ll end up in a great place. That’s essentially how we ended up as clients of the CPA firm that we use, and we essentially produce content the same way.

All Right Hooks

The problem I’m seeing is too many right hooks. No jabs, just sales. There are the pure spammers of course, but that’s not what I’m referring to here. These are all people I know, that have chosen not to engage in any meaningful way online, and only show up when they need something.

For example, here’s I guy I know that I hadn’t talked to in a while. I reached out to see how he was doing, and he never replied, but four months later he reached out to me with a direct pitch.

Another friend has literally never posted on LinkedIn, and their first (and only!) post was looking for a job. That’s understandable, but should be followed up with other content that might be useful for potential employers. Instead, it’s just the one post on their feed and nothing else. I suspect it won’t go well.

A different friend has taken a similar tact. I know they’ve been struggling to get clients for their solo practice, and yet his last two posts have been:

  • 5 months ago: “I’m looking for work”
  • 1 year ago: “Here’s why you should hire me”

There are no posts showing his viewpoints, or tech stories that interest him, or resources for others to use. There is nothing that shows anyone why you would actually want to hire him.

Jabs Win

Social media isn’t the answer for everything, for sure, but if you’re going to spend a little time to post on there, throw a few jabs while you’re logged in.

I point people to the CPA firm that we use quite often because they do it right. Here are Jason’s last six posts on LinkedIn as of the time I’m building this post:

  • Shared a recent podcast episode of theirs.
  • Shared an episode from a different podcast of theirs.
  • Shared a recent post from Gary Vaynerchuk about having purpose in your work.
  • Shared a bit about their firm.
  • Shared a tax reminder for small businesses.
  • Shared a helpful product that one of their clients is offering to litigators.

He throws in some soft Right Hooks from time to time, but I love following his content because of the great insights and resources that he shares.

Throw an occasional Right Hook from time to time if you want, but pepper the internet with Jabs and things will tend to work out great for you!

Filed Under: Business, Content, Social Media

If you can write it down, AI will be able to do it

January 22, 2025 by greenmellen Leave a Comment

Reading Time: 2 minutes

Writing down your processes is the key to effective work, but it’s increasingly becoming a sign that your job might not be AI-proof.

In some ways it’s been trending this way for years, well before AI even took off. Seth Godin wrote the book “Linchpin” back in 2010, but even then he said:

“There are no longer any great jobs where someone else tells you precisely what to do.”

That was less about your job being taken than it was about a job where you could really stand out, but those are quickly becoming one and the same. The key is being able to respond to issues and solve problems in a way that simply can’t be written down. Seth gives this example:

“Your restaurant has four waiters, and tough times require you to lay someone off. Three of the waiters work hard. The other one is good, but is also a master at solving problems. He can placate an angry customer, finesse the balky computer system, and mollify the chef when he’s had too much to drink. Any idea who has the most secure job?”

Being the troubleshooter wins. Again from Linchpin:

“Troubleshooting is never part of a job description, because if you could describe the steps needed to shoot trouble, there wouldn’t be trouble in the first place, right? Troubleshooting is an art, and it’s a gift from the troubleshooter to the person in trouble. The troubleshooter steps in when everyone else has given up, puts himself on the line, and donates the energy and the risk to the cause.”

We’ve all worked with people like that, and they’re amazing! Following processes for your job is very important, but those that can go off-script to solve unexpected problems that appear will always be the most valuable in any organization.

Filed Under: Business

Early lies are an easy red flag

January 21, 2025 by greenmellen Leave a Comment

Reading Time: < 1 minute

Honesty and helpfulness are two virtues that are key to any great relationship, so it’s easy to spot long-term trouble if either of those are weak early on.

I personally look for this when evaluating new tools or technology for our company; if it’s difficult to talk to educated sales folks when I’m actively wanting to spend money, I can be pretty confident that getting post-purchase support will be even worse.

Chris Do explained this well in a recent podcast episode of his, sharing:

“When you lied to me on the call, theoretically, this is the best our relationships ever going to be. We’re still in the pre-honeymoon phase. It’s courtship right now. And if you’re gonna lie to me during the courtship, what’s gonna happen when I give you money and I have no more leverage over you and now you are going to do whatever. So you have to be really aware of this. And this is true in all relationships in life.”

As with many things, there are lessons in both sides.

If you’re on the receiving end of this, treat it as the red flag that it is and don’t enter that type of relationship (whether personal or business).

If you’re on the sales side of things, know that people are looking at this. You certainly want to back your sale with an amazing product and stellar support, but you won’t get a chance to show off either of those if you’re lackluster in the early days.

Filed Under: Business, Trust

Offer pain when it’s necessary

January 15, 2025 by greenmellen 2 Comments

Reading Time: < 1 minute

It’s often true that pain can make you a better person. Even with your body, broken bones end up stronger than they were before the break (at least for a while).

However, sometimes intentional pain can be a good thing. In his book “Secret Tradecraft of Elite Advisors“, David C. Baker explains how professionals can be like physicians, saying:

“I want you to be like the physician who (hesitantly) hurts patients in pursuit of making them well. I don’t want you to be the money-grubbing, power-loving consultant who wants adoring followers.“

Or, as I’ve heard elsewhere, “surgery is simply hurting your body in a very specific way“.

In Baker’s case, he was sharing how professionals need to push hard in order to help their clients succeed. Strategies need to be set, tactics need to change, and you’ve got to work hard. The end result will be a successful engagement, even if the middle gets a bit painful.

Filed Under: Business

Your prospects aren’t thinking about you

January 8, 2025 by greenmellen Leave a Comment

Reading Time: < 1 minute

It’s fun to think that our ideal clients are out there thinking about us and wanting to work with us, but it almost certainly isn’t true.

In her book “The Revenue Engine“, Kara Smith Brown put it simply:

I tell all my clients, “Unless you work for Apple, none of your prospects wake up thinking about you.”

This is why it’s so important to stay in front of them. Share compelling content on social media. Reach out appropriately via email. Rank well in Google.

They don’t wake up thinking about you, but you can certainly take steps to make sure you show up during their day so that they’ll think about you when the need arises.

Filed Under: Business

A logo is a reminder of your brand

January 3, 2025 by greenmellen Leave a Comment

Reading Time: < 1 minute

Building a solid brand is essential for any business, but a “brand” and a “logo” are very different things. A few years ago I shared that a brand is simply your reputation, and your logo is just a way for people to remember your brand.

In his book “This is Marketing“, Seth Godin takes it a small step further, saying:

If a brand is our mental shorthand for the promise that you make, then a logo is the Post-it reminder of that promise. Without a brand, a logo is meaningless.

There are objectively bad logos in the world, for sure, but they’re less important than most people realize. Ultimately, your brand is just your reputation, and your logo is a reminder of your brand, so your logo only serves to remind people of your reputation.

Do you produce great work? Do you return emails? Do you behave professionally? Do you give back to your community? People notice these things, associate them with your brand, and are reminded of them when they see your logo.

There’s not an easy fix for this, other than to do great work. In the words of Anne Lamott in her book “Bird by Bird“, “if people wanted you to write warmly about them, they should have behaved better.“

Behave properly, and then proudly show your logo to remind people of how they feel about you.

Filed Under: Business, Design

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